Friday, September 10, 2004

48 Crash

This is a shorter entry than usual this week because 48 hours ago my hard disk crashed in my laptop. As a result, “Side-by-Side-by Shahjahanabad”, the planned entry for today, resides on my laptop in the charred remains of a miniature piece of metal – possibly. And all the pictures. Now, I’m not silly. I did do a backup on 31 August of all my key data (I don’t backup 26 CDs of jazz, unfortunately, for obvious reasons). But f’r’cryin’ out loud, that’s a week of data and all the damn software inaccessible.

I telephoned Dell India and found them remarkably helpful. They promised someone within 1 business day to replace said hard disk. Great. But that didn’t help me with (i) reloading the software – not surprisingly, I don’t carry a slew of software CDs with me, and (ii) recovering my data. And Dell confirmed that, indeed, they would not help me with either of those. So when the repair man swanned in today, I said, replace the hard disk, but can you recommend a data recovery firm? I was thinking, if I can by chance recover all the data, perhaps I won’t need to get the discs sent from the UK by rocket, and I won’t have to reload all the software. So my settings restored, all my files there, and no need to redo anything from the past week, recover lost pictures, or de-Gatesify my operating system!!!

Mr. Hard Disk Man from Dell recommended a firm named Stellar (I thought he was talking about lager for a second, and got excited). They did indeed appear to exist and be somewhat reputable enough to be in the Yellow Pages, so I phoned them up. After going through a couple of people who concluded that it was not their problem (and one of which kindly offered to send my laptop away for analysis – fine, but I’m crawling up the wall here!), I got a sensible person who promised to collect the hard disk this afternoon, image the disk, and lift the recoverable data, by next week. Cost, exorbitant, but it’s in rupees!!!! Grrrreat. Mr. Dell India had already concluded that he couldn’t install his new hard disk until I had recovered the data (he has to take the ruined part away), so I hope to be up and running by sometime next week. Of course, Dell India hadn’t bothered to tell Mr. Hard Disk Man that I needed to recover data from the disk, and that I didn’t have any software CDs, both of which I had made clear on the telephone (but of course DELL DOESN’T HELP YOU WITH THAT…have you got that, sir????), so he made a pointless journey for nothing and will now have to return next week.

In the meantime, my colleagues are being driven up the wall by my griping, groaning, moans, gnashing of teeth, biting the carpet (this with a marble floor!), etc. and are following the hourly saga with barely disguised amusement and alarm.

So apologies for a short entry this week, and I promise to return (I hope!) next Friday!!!

I bet that Charles Dickens never had this problem...

Thanks to Suzi Quatro, leather lady of 70s glam, for this week’s title.

4 Comments:

Hels said...

Tom - you poor thing. You have my deepest sympathies. If there is anything I can help with from this end you only have to ask.

5:13 PM  
mrs_jazz said...

Your teeth must be pretty sharp by now.
Still an interesting read. Glad I am
not there to add fuel to the fire.

10:49 PM  
mrs_jazz said...

Your teeth must be pretty sharp by now.
Still an interesting read. Glad I am
not there to add fuel to the fire.

10:49 PM  
Big Mama said...

UhOh ! The machines are out to get us.

10:18 PM  

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